Placing the device correctly in the clip

It is important that you correctly place the device in the clip or the charger will not be able to make contact with the device.  Please make sure the three silver dots on the device are positioned in one of the three LARGER openings on the clip, not the smallest opening at the top.  This image should help:

And here is a quick instructional video on how to place it in the charger and clip as well:

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