Sending logs to technical support

If you are having issues with your device and have been asked to send a log to technical support, please follow the following steps.  Please note, these instructions are for the new Ping GPS 2.0 mobile app only.  If you are using the old app, please upgrade ASAP.

  1. If you are having connectivity issues, make sure you are physically in the area you were having issues before sending your logs to technical support so that your current location can be checked by tech support for cellular coverage when we receive the logs.
  2. Make sure you are connected over Bluetooth to your device.  You will see a little Bluetooth symbol on the device image when you are connected.
  3. Select the device and then tap on the menu icon (three little lines) in the top right and select Advanced Settings.
  4. Tap on the Send Logs button in the top right.

That's it.  Your logs will be sent to tech support to review for issues.  You will also receive an email asking for more details on the issue you are having.  Please reply to that email so that we can best assist you with your problem.  Also, please let customer support know that your logs have been sent.

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