How to reset your device

In general, if you are experiencing issues with your Ping device, performing a hardware reset will restore normal functionality.

To perform a hardware reset on your Ping, locate the metal contacts on the side of the device. Then, use a NON METAL OBJECT, such as a toothpick, or similar instrument to quickly push the center metal contact. The LEDs will glow three different colors as the device reboots. Again, it is VERY IMPORTANT that you DO NOT use a metal object when resetting these devices.