How to update your firmware
The software inside your Ping device is called "firmware." It's basically the brains that make the device work. Everything from battery optimization to enhancing the locate requests is controlled by firmware.
As such, we are constantly (we're talking night and day people) working on fixing, tuning and enhancing this firmware. Fortunately, upgrading your device to the latest firmware is a pretty easy process.
If there is new firmware available for your device, it will be indicated directly in the device list within the app.
To update, move your device next to your phone. Tap on the device and then the menu icon in the top right of the new Ping app. Select Update Firmware and then start. The update can take a few minutes so go get some coffee or dried mango and it will be ready in no time!