What does airplane mode do?

Any Ping device that will be onboard an aircraft should be put into Airplane Mode, which limits the cellular modem’s transmission capabilities per FAA regulations. The Ping device cannot send check-ins or SOS alerts when in Airplane Mode.

Technically speaking, when a device is in airplane mode it shuts off all cellular communication for 30 minutes.  At the 30 minute mark, it will attempt to scan (not connect) for cell towers.  When in-flight, these towers are not reachable so the device remains in airplane mode.  If a tower is found, the device will attempt to connect to this tower.  If connected, the device will then check to see if any locate requests or requests to exit airplane mode have been made. Given this, it is possible that when your flight lands there would be a delay between you being able to locate your device and it exiting airplane mode.  Unfortunately, this is unavoidable given our solution to this complex problem.  

To enable/disable Airplane Mode:

  1. Open the Ping app.
Ping-Devices-Page.png

 

2. From the “My Devices” page, select the device for which you want to adjust the settings.

Ping-Settings-Icon.png 3. From the device page, select the Settings icon in the upper right-hand corner.
Ping-Settings-Pop-up.png 4. From the “Ping Settings” prompt, select “Device Configuration."
Airplane-Mode-ON.png

5. From the “Device Configuration” page, toggle the "Airplane Mode" button to the ON position (button is blue when Airplane Mode is ON).

To disable, toggle the button to the OFF position (button is gray when OFF).

 

 

 

 

 

 

 

 

 

 

Still need help? Contact Us Contact Us