See these steps on How to Request a Refund. During the Indiegogo campaign, you can process the refund at any time by contacting firstname.lastname@example.org or searching their help center. Refunds are processed on a case-by-case basis; at some point we will need to lock refunds in order to go into production & shipment. We will not be able to refund orders once they've shipped.
Articles in this section
- Where is my referral link on IndieGoGo?
- Why do I have to wait longer than usual?
- How can I check the status of my pre-order?
- How do I choose more than one reward?
- How can I order more than one Ping device?
- What is your refund policy during the Indiegogo campaign?
- What is your return / exchange policy?
- What is your refund policy?
- Is there a warranty?
- If I have other questions, who should I contact?