Ping is warranted for 120 days from the date of purchase. You will need to contact our customer service team to receive an RMA number for the exchange in the event that they are unable to assist you. To qualify for an exchange, your device must not be physically damaged in any way.
Articles in this section
- Where is my referral link on IndieGoGo?
- Why do I have to wait longer than usual?
- How can I check the status of my pre-order?
- How do I choose more than one reward?
- How can I order more than one Ping device?
- What is your refund policy during the Indiegogo campaign?
- What is your return / exchange policy?
- What is your refund policy?
- Is there a warranty?
- If I have other questions, who should I contact?